🧸 Return Policy
Thank you for choosing our shop for your plush toy purchases! Your satisfaction is our priority. If a product does not meet your expectations, here is our return policy.
📦 Returns accepted
We accept returns within 5 days of receiving your order.
To be eligible for return, the item must:
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to be unused ,
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to be in its original state ,
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be in its original packaging (if applicable).
🔄 Exchanges
Exchanges are possible if you have received:
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a defective item
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a bad model
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a different colour or size than ordered.
In these cases, the return shipping costs are covered by our store.
💰 Refunds
Once we have received and inspected your return, we will send you an email to inform you of the approval or rejection of your refund.
If the refund is approved, it will be automatically applied to the original payment method within 3 to 7 business days .
Shipping costs are non-refundable , except in the case of an error on our part.
📮 Return fees
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If the item is defective or incorrect: free return shipping .
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If you simply change your mind: return shipping costs are the responsibility of the customer .
🚫 Non-refundable items
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Gift cards
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Items on sale or clearance
📌 Return procedure
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Contact us via our chat on the homepage
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Please provide your order number and the reason for the return.
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We will send you the return address and detailed instructions.
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Send the package and keep the proof of postage.
💬 Need help?
Our customer service team is available to answer all your questions. Don't hesitate to contact us!
Thank you for your trust 💛🧸